Shipping

When will my order ship?
Most orders ship within 1-2 business days from the date of purchase. You will receive a shipping confirmation email with tracking information once your order has left our fulfillment center.

What shipping carriers do you use?
We ship via USPS, UPS, and FedEx. The carrier used for your order is automatically selected to provide the best service for your location.

Do you ship internationally?
We currently ship to the United States, Canada, and Australia. Additional international shipping options may become available in the future.

How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

My tracking hasn’t updated. What should I do?
Occasionally, tracking information may experience a delay in updating. Please allow 24-48 hours for the tracking to refresh. If there is no update after this time, please contact us for assistance.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on full-price items. Items must be unworn, unwashed, and have all original tags attached. Final sale items are not eligible for return or exchange.

How do I make a return or exchange?
To initiate a return or exchange, please visit our Returns Portal at thebestclothesshop.com. You will need your order number and email address to begin the process.

How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once it is complete.

Do you offer exchanges?
Yes, we offer exchanges for size and color, subject to availability. Please use our Returns Portal to start an exchange.

What if my item is damaged or defective?
Please contact us immediately if you receive a damaged or defective item. We will work with you to resolve the issue and arrange for a replacement or refund.

Products & Sizing

How does your clothing fit?
Our fits are designed to be modern and comfortable. We recommend reviewing the specific size chart available on each product page for the most accurate measurements.

Do your products run true to size?
Our products are designed to fit true to size. Each product page has a detailed size guide to help you select the best fit.

How do I care for my clothing?
Care instructions are located on the inside label of each garment. We recommend following these instructions to maintain the quality and longevity of your items.

Where are your products made?
Our products are designed in New York and manufactured by trusted partners around the world.

Orders & Payments

How do I place an order?
You can place an order directly through our website. Select your items, add them to your cart, and proceed through the checkout process.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Can I modify or cancel my order?
We are unable to modify or cancel an order once it has been placed. If you wish to return an item, you may do so within 30 days of receipt.

I received a gift. How do I return it?
Gift returns are accepted for store credit. Please visit our Returns Portal to initiate a gift return.

Promotions & Discounts

How do I apply a promo code?
You can enter your promo code during checkout in the designated ‘Promo Code’ field.

Do you offer a military discount?
We offer a military discount to active-duty service members and veterans. Please verify your status through a third-party service to receive your discount code.

Do you have a student discount?
We offer a student discount. Please verify your student status through a third-party service to receive your discount code.

General

How do I stay updated on new arrivals and promotions?
Sign up for our newsletter at thebestclothesshop.com to receive updates on new products, exclusive offers, and more.

How can I learn more about your company?
To learn more about our brand, values, and story, please visit the ‘Our Story’ section on our website.

I have a question that isn’t answered here.
For any further questions, please reach out to us through the contact form on our website. Our customer service team is happy to assist you.