Our Policy

We want you to love your Faherty purchase. If you aren’t completely satisfied, you may return your unworn, unwashed, and undamaged items with original tags attached within 30 days of receipt for a full refund to your original payment method. Please note that returns may take up to 10 business days to process from the date we receive them.

Final sale items, including but not limited to face masks, swim, clearance, and limited-edition collaboration items, are not eligible for return or exchange.

How to Return

You can easily initiate your return by visiting our Online Returns Portal.

For your convenience, we also offer returns by mail. While we recommend using our prepaid return portal for a faster and easier experience, you may also mail your return.

Please Note: We are unable to process returns or provide return labels via email or customer service requests. All returns must be initiated through the Online Returns Portal.

Online Returns Portal

Initiate your return and get a prepaid shipping label by visiting our portal at:
thebestclothesshop.com

You will receive a confirmation email with your return shipping label once your return is authorized. Please allow 10 business days for your return to be processed and inspected upon arrival. You will receive an email notification once your refund has been issued.

Return by Mail

If you prefer to ship your return yourself, please mail your unworn, unwashed, undamaged items with original tags attached to the address provided in the returns portal. We highly recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in transit.

Exchanges

We do not offer direct exchanges. To make an exchange, please initiate a return for the item you’d like to send back and place a new order for the item you want.

International Returns

We are unable to process international returns through our automated portal. International customers are responsible for all return shipping costs and must use a trackable method. Please declare the package as “Returned Merchandise” to avoid any customs fees. Faherty is not responsible for any customs fees or duties incurred.

Warranty Returns

We proudly stand behind our products. If your item has a manufacturing defect, please reach out to us for assistance. Damage resulting from normal wear and tear or improper care is not covered under our warranty.

Additional Return Information

  • Your return must be initiated within 30 days of receiving your order.
  • Returns are only accepted for items purchased from Faherty.
  • All returned items must be unworn, unwashed, and undamaged with the original tags attached.
  • You will receive a refund to your original form of payment; please allow time for the refund to appear on your account after processing.
  • Sale items are final and cannot be returned or exchanged.

Holiday Return Policy

Items purchased between November 1st and December 24th qualify for an extended return window through January 15th.

Still Need Help?

For any questions regarding your return, please visit our FAQ page or contact us through our help center.